Tenant Hub
Condensation and Mould Growth
Condensation and mould can become common challenges in homes. To help you manage and prevent these issues, we’ve put together some practical tips:
- Ventilation: Ensure good airflow by opening windows or using extractor fans, especially in bathrooms and kitchens.
- Heating: Maintain a consistent indoor temperature to reduce moisture build-up.
- Drying Laundry: Dry clothes outdoors or use a tumble dryer.
- Cleaning: Regularly wipe down windows, walls, and surfaces to prevent mould growth.
Please contact your Property Manager if you have any concerns at all about condensation or mould or would like further advice or guidance, we are here to help.
Condensation in flats and houses
Fixflo
We use a system called Fixflo for reporting and dealing with maintenance. Please use this system to report all maintenance. It is quick and simple to use, you can upload numerous photos and videos, add any access notes and then communicate with us. Please do always phone the office if the matter is urgent.
https://wareandco.fixflo.com/issuereport/CreateIssue
Out of Office Hours
If an urgent maintenance matter occurs out of office hours please call the office number, 01823-259604 and instructions will be given. Emergencies involving any immediate health and safety matters need to be handled by the appropriate emergency services (police, fire and paramedic) by calling 999.
Deposit
The majority of tenancy deposits will be held by The Deposit Protection Service in the custodial scheme. A different scheme may be used where a landlord manages the property themselves, or the tenancy is a non-housing act tenancy. You will be advised where your deposit will be held and documentation will be given. The Deposit Protection Service can be found here https://www.depositprotection.com/