New Tenants

We are an independent family-owned firm with over 35 years’ experience.  We are members of ARLA Propertymark for your reassurance and our team keep constantly up to date with ever-changing legislation.  We value our independence as it gives us the freedom to deliver high quality service with the personal touch.  We are Gold winners for Lettings of The British Property Awards for Taunton for 2019/2020, 2022/2023 and 2023/2024, alongside winning Bronze for Lettings in the South West 2022/2023.

 

Application Process

Step 1

Complete a Pre-qualification form via Goodlord. This will be sent to your email by a member of the team.

Step 2

Attend a viewing and if you wish to apply for a property then let the team know. 

Step 3

We will contact the landlord.  If the landlord accepts your application and wishes to proceed to referencing, you will need to pay the Holding Deposit. We will liaise with you to agree the tenancy commencement date and initial fixed term. 

Step 4

You will be assisted by a member of the team throughout the applications process.  They will guide you through uploading your details, Right to Rent, Proof of Identity documents and referee information via our referencing partner platform ‘Vouch’.  We will keep you informed of progress and let you know once referencing is complete. 

Step 5

We use Goodlord as our tenancy platform.  We will email various documents to you and will keep you informed every step of the way.

All documentation is sent via email and documents are signed online.  We do work with you to ensure this works for you.  Key collection is from our office on the tenancy commencement date and this is arranged by appointment.

 

Tenancy Information

Prior to the tenancy commencement you will be asked to pay:

  • A holding deposit of 1 week’s rent. 

This reserves the property whilst referencing is carried out and the tenancy agreement is prepared.  This is the total for the property, not per tenant. This may be held by the agent until the tenancy commences.  The holding deposit may be retained by the agent where the applicant provides false or misleading information, fails a right to rent check, withdraws from the property or fails to take all reasonable steps to enter into the tenancy.  The holding deposit will be set against the first month’s rent at the commencement of the tenancy;

  • A tenancy deposit of 5 week’s rent;
  • Rent for the first agreed period.

 

During the tenancy you will have to pay:

  • Rent;
  • Utilities, council tax, telephone, broadband, television licence (unless agreed otherwise in your tenancy agreement).

 

During the tenancy you may have to pay:

  • Interest on late rent.

Rental payments overdue by 14 days or more will be subject to interest at the rate of the Bank of England’s base rate + 3% per annum calculated from the date the payment was due up until the date payment is received;

  • £50, inclusive of VAT, or reasonable costs, if higher, towards any requested change to the Tenancy Agreement during the Tenancy;
  • Reasonable costs of any additional keys or security devices requested by or lost/broken by the Tenant; 
  • If you request an early termination of the tenancy, you may be asked to pay rent until the tenancy is terminated and cover the reasonable costs of the landlord.

 

We are members of The Propertymark Client Money Protection Scheme.

We are members of The Property Ombudsman