COVID Information

Our priority during this time is the safety of our team, vendors, tenants, landlords, viewers, contractors, any other party and members of the wider community.

Our risk assessments are given the highest priority and are routinely reassessed during this time.

We would ask you to consider whether a visit to the office is necessary.  You should be aware that some of our team remain working remotely.  We are happy to set up meetings via zoom.  All documents can be signed online. 

When appointments are made we send out emails with up to date information about how the appointment will work.

 

VIEWINGS – FOR VIEWERS

We ask that viewers of sales and rental properties adhere to the following: 

  • We will email you with the current advice on when you should be in touch with us to cancel your appointment with regards to covid-19 symptoms or self-isolation/quarantine
  • Maximum of 2 adults from the same household
  • Ideally children should not be present but we understand this may be difficult.  Please contact us if you need to bring children
  • Wear a face mask.  Let us know in advance if you are not able to do this
  • Avoid touching surfaces and bring your own hand sanitiser

 At the viewing:

  • The member of our team will have opened the front door and all doors inside the property will be left open
  • Our team member will wear a face mask
  • We would ask you to be considerate regarding maintaining distancing
  • We ask that viewings are carried out in a reasonable timeframe
  • Take any used masks with you


VIEWINGS – FOR OCCUPIERS

We ask that occupiers of properties for sale or rental adhere to the following:

  • We will email you with the current advice on when you should be in touch with us to cancel your appointment with regards to covid-19 symptoms or self-isolation/quarantine
  • Open all internal doors and ensure surfaces such as door handles are cleaned before and after each viewing with standard household cleaning products
  • Vacate the property whilst the viewing is taking place

 At the viewing: 

  • Our team member will wear a face mask
  • If our team member is not there before the viewers arrive and they knock on the door please advise them that they must wait outside for our team member to arrive


FREE VALUATIONS

We ask that potential vendors adhere to the following:

  • We will email you with the current advice on when you should be in touch with us to cancel your appointment with regards to covid-19 symptoms or self-isolation/quarantine
  • Open all internal doors and ensure surfaces such as door handles are cleaned before with standard household cleaning products 

At the appointment: 

  • We ask that you wear a face mask
  • Our team member will wear a face mask
  • We would ask you to be considerate regarding maintaining distancing
     

Our priority is the safety of our team, all parties and members of the community.  If we feel that safety measures are not being adhered to we will not carry out the appointment.

Tenants

We will continue to contact you by e-mail when a visit or safety inspection is becoming due and to give full guidance on how these will be carried out.  We work with our contractors to ensure that all parties are fully informed of new procedures.  We will work through all events together as guidance changes and being mindful of everyone’s different circumstances and concerns.

Contractors

When we instruct a job we expect our contractors to follow all government and industry governing body’s rules and guidance. We ask them to contact tenants in advance to let them know what they expect tenants to do and how they will conduct the visit.  We have specific procedures for key collection and return which all contractors are advised of.