Wed 12 Feb 2020
Ware & Co have just won gold in The British Property Lettings Awards for Taunton.
Our team performed outstandingly throughout the extensive judging period, which focused on customer service levels.
Ware & Co have now been shortlisted for a number of national awards which will be announced early next year.
The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition.
Agents who go that extra mile and provide outstanding levels of customer service are awarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace.
Director, Nicola Ware, commented ‘We are over the moon to receive this award, particularly as we are so passionate about ensuring that our customer service goes above and beyond. We know how amazing our team is and we’re very proud of them all.’
The British Property Awards are one of the most inclusive estate agency awards providers as they do not charge to enter. This has enabled their award to be structured in a manner that ensures maximum participation, on average judging over 90% of agents that meet their minimum criteria on a local level.
The team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged.
Robert McLean from the British Property Awards said ‘Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our awards have also been designed to remove any opportunity for bias manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition’.
"We recently purchased through Ware & Co. They offered viewings to suit us and were really helpful throughout. Initial dealings with Simon then regular updates from Martin. Both were friendly and efficient."